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delivery + exchange policy




Delivery
We deliver via Registered Australia Post to Australian addresses only. Please allow 5–10 business days for dispatch of your order. 
*Please note: During peak sale times deliveries may take longer to arrive. Allow an extra 7 business days for delays.

An email will be sent on the day of dispatch containing the tracking number for your order so you can track the progress of your delivery through the Australia Post website.

A signature on delivery is required on all parcels for proof of delivery, and parcels will usually be taken to the nearest Post Office for collection if no one is available to sign. 

Postage Charges
Standard Delivery within Australia via Registered Australia Post:

FREE for any order over $70.00
$8.95 per order less than $70.00 

Returns
If you are not completely satisfied with your online purchase, you may return it within 30 days from the original purchase date.

Items must be returned and received in unworn condition, in the original box, with the original invoice, within 30 days of the order date, to receive a full refund in the original form of payment. 

(Returns policy does not apply to in-store purchases as customers have the opportunity to try on the products.)

Exchanges
If you would like to exchange an item for another, you may return it within 30 days from the original purchase date by filling out the instructions on the exchange form and posting the items back to us. You are responsible for paying the cost of return postage. 

Items must be returned and received unworn, in the original box, with the original invoice, within 30 days of the order date.

First exchange posted to you is free. A $8.95 fee will be incurred for shipping your exchange merchandise thereafter.

Return Address 
Please send your returns back to us at:

Returns- DSWonline
Unit M, 10-16 South Street,
Rydalmere, NSW 2116
Australia

Or

Return to a Store
Alternatively you may return or exchange the items to your closest DSW Store.